2019-11-07 12:30

Site Manager Job Description

About Pilgrim:

Pilgrim Parking is one of the largest, privately held parking companies in New England. Our team is fully committed to providing a positive and professional work environment where every member is valued and respected. We actively promote idea sharing, team and individual growth, and innovative solutions to complex problems. Pilgrim Parking is one of the last family owned local businesses in the parking industry, and our decades of success are due to the strength of our dedicated, hardworking team members.


If you are ready to build your leadership skills while making an impact on customers and members of your team, then we want to talk to you about our opportunities! In our Managers, we look for driven individuals who are ready to lead a team, contribute to our positive atmosphere, and represent Boston’s premier parking organization. We value all of our team member’s talent and work ethic, and look forward to speaking with you about becoming a Pilgrim!


  • Lead by example; set the standard for your team
  • Demonstrate professionalism, integrity, and respect for others
  • Oversee and supervise all aspects of your garage or parking operation
  • Manage, recruit, coach and train new and existing team members in association with our outstanding HR team
  • Perform financial management, maintain strict revenue control, and accurately complete reports for your facility
  • Manage payroll, staffing, scheduling, and overtime hours
  • Ensure safety and risk prevention
  • Perform timely execution of each task as requested by your Portfolio Manager
  • Mentor team members through ongoing coaching and training
  • Foster a positive and supportive culture to encourage growth opportunities for team members
  • Ability to work a flexible schedule including nights and weekends (when necessary)
  • Supervise the maintenance and cleanliness of your facility, and maintain a professional work area
  • Maintain the ability to create and sustain positive relationships with clients, customers, and fellow Pilgrim team members
  • Ensure all team members provide exceptional customer experiences to every customer
  • Ensure Pilgrim’s uniform policy is adhered to in your facility
  • Must have a positive attitude and enthusiasm for the job in order to contribute to a professional, accepting, and family-oriented team.


  • Associate’s Degree, Bachelor’s degree or equivalent education and experience in management preferred
  • 4+ years’ customer service experience; supervisor experience preferred
  • Be able to pass a criminal background check, RMV check, and a drug screen
  • Be at least 18 years of age


  • Basic computer skills (Microsoft Word, Excel & Outlook)
  • Strong customer service skills
  • Ability to work independently
  • Willingness to go the extra mile for customers and clients
  • A positive attitude and strong leadership skills
  • Ability to read, write and verbally communicate in English
  • Ability to create an environment of idea sharing and creative problem solving, and coach team members in order to facilitate their success

Physical Demands include, but are not limited to:

  • Frequently reaching, standing, turning, walking, running, reading and lifting/carrying objects 10 to 35 lbs. up several flights of stairs
  • Ability and willingness to work in inclement weather

Job Type: Full-time

EEO Statement:
Pilgrim Parking, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Pilgrim Parking, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

FLSA: Non-Exempt


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